Great Learning conducted the survey recently with the learning, development and business unit heads of more than 100 organisations with a headcount of 10,000 to 15,000. The survey’s findings were shared with ET.
“Enterprises intend to expand GenAI training beyond technical teams to include a broader range of roles,” said Ritesh Malhotra, enterprise head, Great Learning.
Among the roles that organisations are looking at skilling in GenAI are human resources, operations, marketing, and customer service.
The sectors covered in the survey included IT/ITeS (information technology and information technology enabled services), consulting, manufacturing, energy, finance, healthcare, education and retail.
According to Malhotra, organisations are looking to upskill employees across three levels. “These include foundational GenAI literacy for non-technical teams, strategic decision-making skills for senior-level leaders, and advanced technical training for core practitioners,” he said.
The survey’s findings suggest that firms are prioritising the training for technical workforce over non-tech workforces in industries such as IT/ITES and global capability centres (GCCs).
According to the survey, banking, financial services and insurance (BFSI) companies are investing in GenAI capabilities for their frontline teams and C-Suite leaders. While consulting firms are focusing on technical team training, IT companies are empowering their product engineering teams with advanced GenAI training.
“For instance, organisations prioritise practitioners like core data, technical, and AI teams in the IT/ITES sector, with specialised training for about 2-3 weeks,” said Malhotra. “On the other hand, they recognise that leaders require only a few hours of training.”
Malhotra said Great Learning is also launching Generative AI Academy.
“For senior leaders, this provides the necessary insights to harness GenAI’s potential for impactful decision-making and business growth,” he said.